Shipping policy
Shipping
We keep it simple.
UK Shipping Only 🇬🇧
We currently ship exclusively within the United Kingdom.
Delivery Method
- All orders are shipped via Royal Mail Tracked
Shipping Cost
- Free UK delivery on all orders
Processing Time
- Orders are processed within 1-3 working days
Delivery Time
- Once dispatched, delivery typically takes 2-4 working days
Tracking
- You’ll receive a tracking link via email as soon as your order is shipped
Returns & Exchanges
If something’s not right, we’ve got you.
Returns Window
- You have 14 days from delivery to request a return
Eligibility
To be eligible:
- Item must be unworn, unwashed, and in original condition
- Must include original packaging where possible
Exchanges
- We offer size exchanges only, subject to availability
- If your requested size is out of stock, a refund will be issued instead
Faulty or Incorrect Items
If we’ve made a mistake:
- Contact us within 7 days of delivery
- We’ll cover all costs and arrange a replacement or full refund
How to Start a Return
Email us at: fitbawcartel@outlook.com
Include:
- Order number
- Reason for return
- Photo (if faulty)
We’ll take it from there.
Refunds
- Processed within 5-7 working days of receiving your return
- Refunded to your original payment method
Return Shipping Costs
- Customers are responsible for return shipping unless the item is faulty or incorrect
Final Note
Fitbaw Cartel is built for Scottish football culture - we appreciate every order and every bit of support.